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My Account

Frequently asked questions

About Borderfree

Borderfree.com is a global e-commerce platform that empowers you to WEAR THE WORLD. We provide an easy-to-use hub where you can discover and shop from your favorite international brands and explore new ones. With the latest sales and promotions, full brand collections, and unique items you won’t find locally, Borderfree offers a seamless shopping experience. Backed by the trusted Global-e network, you can shop with confidence, enjoying great lifestyle content and top-tier customer service. 

Borderfree is your gateway to exploring and discovering global brands, both familiar and new. Find the most up-to-date sales, exclusive deals, and curated fashion that sets you apart. Once you’ve made your selection, Borderfree connects you directly to the brand for a seamless shopping experience, with no middlemen involved. 

Orders

After placing an order, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website or by logging into your Borderfree.com account and navigating to “My Orders.

Your order history is available in the “My Orders” section of your account. Stored order history is held up to 24 months & applies to Global-e brands Only. Here you can view previous orders, track current orders, and check the status of returns or exchanges

My Account

To create an account, click on the “Sign Up” button at the top right corner of our homepage. Fill in your details and follow the prompts to complete your registration. 

You will need to provide your name, email address, and a password. Optionally, you can add your shipping address and payment information for a faster checkout experience at the brand site. )does it mean that technically when I place my order from the merchant, does it automatically add my shipping address?) 

Creating an account allows you to track your orders, receive exclusive offers, and of course earn cashback when making eligible purchases.  

Log in to your account, navigate to the “My Account” section, and select “Account Information” to update your details. 

Click on the “Forgot Password” link on the login page and follow the instructions to reset it. 

  • Log into your account at Borderfree.com, select “Edit Details,” choose “Deactivate Account,” and confirm your selection.  
  • After deactivation, you will receive a confirmation email. You won’t be able to log in, but you can still check recent order tracking via Order Status

To subscribe or unsubscribe from Borderfree.com emails, log into your Borderfree account, go to “Edit Details” in account settings, adjust the “Email Preferences” checkbox, and save your changes. You can also click the “Unsubscribe” link at the bottom of any email from Borderfree.com.  

Cashback

Yes! Cashback is an additional reward from Borderfree, and you can enjoy it along with any brand-specific discounts.

If you return an item, the cashback amount will be adjusted accordingly, and you’ll be refunded the purchase amount minus the cashback earned.

If you return an item, the cashback amount will be adjusted accordingly, and you’ll be refunded the purchase amount minus the cashback earned.

To qualify for cashback, you’ll need to earn a minimum of $1 in cashback rewards for it to be paid out.

The golden cashback icon identifies brands that offer cashback, so you can easily see where your orders qualify for rewards.

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