HOW DO I REQUEST A RETURN OR EXCHANGE? - Borderfree

Although you have been looking at merchandise on a retailer’s website or app, any purchases that you make are made from Borderfree, and we are ultimately responsible for facilitating delivery of a purchase to you and facilitating returns. We have contracted with the retailer to have them act on our behalf in the returns process. To initiate a return, we ask that you contact the retailer whose merchandise you purchased through Borderfree. That retailer also publishes the international return and exchange policies that Borderfree applies to a given return or exchange request. Please go to Borderfree’s Contact Us page to view the international return and exchange policies Borderfree will apply. Borderfree is responsible for refunding monies paid, where applicable, during the returns process.

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