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It may be perfectly usual for tracking to not be updated for several days and does not indicate that there is an issue. It is not uncommon for shipments to have periods in the shipment lifecycle where the shipment is in transit between updates. Such has international shipments where parcels may not be scanned for longer periods whilst in transit

Rest assured we consistently communicate with our carriers to highlight any delays and are doing our best to indicate any possible delays via our tracking page; however regular updates cannot be guaranteed.

The advised action is to wait for the estimated delivery date to pass at which time your retailer can open an investigation to understand any delays.

If you have further questions related to the status of your shipment, please contact the Customer Service department of the retailer you made your purchase from. How can I speed up my order?

Once your order has shipped it is impossible to change the speed of delivery. If there was an option for speedier delivery available at checkout, and you have placed your order in the past 48hours, there may be an option to cancel your order with the customer service team of the company you purchased from. At which time you could re-order using the speedier method

If you have further questions related to the delivery of your shipment, we recommend reaching out to the customer service team of the company you purchased from.

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