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Last Updated: October 22, 2024
This Borderfree.com privacy policy (the “Privacy Policy”) governs your activity when using Borderfree.com Services, provided by Global-e group (collectively “Borderfree“, “we“, “us” or “our“).
This Privacy Policy details the personal identifiable information (“Personal Information”) we collect about you, the means through which we collect that information, with whom we share it, how we secure that information, and how you can change your preferences regarding how we use Personal Information you provide to us when using borderfree.com website and additional services (collectively, “Borderfree Websites”). This Privacy Policy applies only to our Borderfree Websites. We do not control the privacy practices or the content of any of our business partners, advertisers, sponsors, or other third parties we link to from our Borderfree Websites.
To the maximum extent permitted by law, by using the Borderfree Websites, you are consenting to the collection, use, disclosure, storage and processing of Personal Information (as defined below) as described in this Privacy Policy. “Store Owner” means the merchant and e-commerce website from which you purchase.
You are not legally required to provide us with any Personal Information, but without it we will not be able to provide you with the full range of services or with the best user experience when using our services.
Summary of Policy/Notice at Collection
For your convenience, we include below a summary of this Privacy Policy. This will give you an overview of our practices. Please take the time to read our full Privacy Policy for detailed information on each section.
Categories of Personal Information we collect. The Personal Information we collect depends on your use of our services. If you are subscribed to Borderfree.com newsletter, we need your Personal Information such as your full name, email address and phone number. If you created user account with Borderfree.com, we will collect the product or services purchased, IP address, billing details, delivery address, and if you choose to, we will also collect your payment details (e.g. credit card number) in order to enable the feature of Express Checkout when applicable. If you contact our customer support, we may need any other relevant Personal Information for solving your the inquiry in full.
Why we collect your Personal Information and for what purposes. We collect your Personal Information only when we need to in order to provide you with our services and/or following your consent.
How we use your Personal Information. We use your Personal Information for various reasons related to our services, including to offer and share with you products and promotions relevant to you. We also use your data for other related legitimate interests (including to improve the services and our products, supporting Store Owner, testing new features and protecting our Services from any misuse and legal violations). We may, subject to obtaining your consent or otherwise subject to taking all required legal measures, use your information for communicating specific offers, promotions or market activities related to our Services. If you have agreed to such communication, you will be able to unsubscribe from them at any time.
Sharing your Personal Information. We will share your Personal Information with third parties for fulfilling the Services requested by you, including other entities of the Global-e group and the Store Owner operating the site where you placed your order. If you provided your specific consent and instructed us to do so, we would provide the Store Owner with your Personal Information for the Store Owner own marketing purpose.
We will also share your Personal Information with third party service providers including those who provide us analytic tools, as detailed in our Cookie Policy, provided that any such third party will commit to protect your privacy as required under applicable law and this Privacy Policy.
Data Retention. Your Personal Information will be stored until we no longer need it to provide our services, and therefore, delete our records, or if you send a valid deletion request.
Sale of Personal Information. You may request that we do not ‘sell’ or ‘share’ your Personal Information, as such terms are defined broadly by applicable privacy laws, even though we don’t technically sell your information in the traditional sense. However, we may share certain categories of Personal Information with third parties, and you have the option to opt out of this if you wish.
The type of Personal Information we collect from you depends on your interaction with Borderfree Website. We collect Personal Information to provide you with our Services or to answer any of your questions. We collect Personal Information is different ways, as you can see below:
For residents of the EU and UK, we use this data for our legitimate interests of making sure the Borderfree Websites works properly, including debugging, to be able to deliver you content, and improving our Borderfree Websites, and to perform statistical analyses for optimizing our Borderfree Websites. The used for such purposes is used in aggregated manner. For more information, please visit our Cookies Policy, and read below.
We may share your Personal Information:
We use a variety of generally accepted standards, technologies, and processes to protect your data, including encryption at both the storage and transport level. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. The security of your password is key to the security of your data. We recommend that you do not share, reuse, or store any of your passwords with anyone else. We may retain Personal Information for as long as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Personal Information will be stored until we delete the record and we proactively delete it or you send a valid deletion request, please note that in some circumstances we may store your Personal Information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.
Borderfree uses several legal mechanisms, including EU Standard Contractual Clauses, to help ensure that your rights and protections are respected by all companies of the Global-e group. We use efforts to ensure that each Global-e group company will comply with the key data protection principles of fair handling of Personal Information and ensuring adequate level of protection of Personal Information. This may be the case if you purchased a product through Borderfree services and website. We will also share and transfer Personal Information to our affiliated companies for storing or processing information on our behalf in connection with our provision of the services. They may combine this Personal Information with other details they hold about you, as detailed under Global-e Privacy Policy.
If you are a Borderfree customer, you will receive transactional communications about your account and the products and services to which you subscribe. In some jurisdictions, you may have to opt-in to receive any marketing, promotional or other communications from us. In the event you opt-in, we will use and share your Personal Information as described in this Privacy Policy.
If you wish to opt-out of receiving marketing, promotional or other communications from Borderfree, you may do so by (i) following the instructions provided in our marketing, promotional or other communications, or (ii) indicating your preferences on the relevant account profile/preferences section, or (iii) email us at [email protected] you will be removed from Borderfree promotional/marketing email lists. In the event you opt-out we will share your preference with applicable third parties as appropriate. Kindly note that no matter what your marketing preferences are, we may contact you to respond to you, or for other purposes as set forth in this Privacy Policy. In certain cases, we may give you the option to opt-in to receive marketing, promotional or other information from one of our partners or other third party, for example the Store Owners. If you choose to opt-in for that and instruct us to share your data with such third parties for marketing purposes, we will provide your Personal Information to that third party. By choosing to opt-in to a third party, you acknowledge that once your Personal Information has been shared with that third party, the subsequent safeguarding and usage of your Personal Information will be governed by that third party’s Privacy Policy, and any request for further information with respect to their intended use and/or to change your marketing preferences with that third party shall be directed to that third party (and not to Borderfree).
The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals:
When requesting us to access or update your Personal Information, we may ask you to verify your identity before we can act on your request. Such additional Personal Information may be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request, and of how each request was handled), in accordance with the above. We may redact from the data which we make available to you any personal or confidential data related to others. Please note that we may reject requests, or limit the Personal Information we provide access to, if we determine it could risk the privacy of others or if unreasonable or repetitive, or if it would require disproportionate effort. Please note, by electing to not share certain Personal Information with us, we may be unable to provide you with all of the functionalities we offer through our Borderfree Websites. If you would like to make a request to Borderfree regarding your Personal Information, you may complete our data request form and we will respond to your request as soon as possible and as required by law.
The Borderfree Websites may include links to third-party websites. We are not responsible for the content displayed or the practices of any such websites. We recommend that you review the Privacy Policy of those websites and third parties.
Borderfree does not allow anyone under the age of 18 or under the minimum age under local jurisdiction laws to take part in any of its services. If you are under the age of 18, or below such minimum age, you must stop using the Borderfree Websites and taking part in its services. and you may use Borderfree services only with the involvement of a parent or guardian. We do not knowingly collect Personal Information from children under the age of 13 without the consent of the child’s parent or guardian. For the avoidance of doubt, we do not sell Personal Information from children under the age of 16 (as defined under applicable US privacy laws).
Borderfree adheres to applicable laws and regulations regarding Personal Information moving across geographical and jurisdictional borders. This includes the use of data transfer agreements and model contractual clauses, where available, between our corporate entities, our partners, our service providers and our clients where required.
Personal Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the section 3, which may be situated (and may be processed by staff operating) in places other than your home jurisdiction. The countries concerned may not have similar data protection laws to your home jurisdiction. Where we transfer Personal Information, we will take all reasonable steps to ensure that your privacy continues to be protected. By submitting Personal Information via the Borderfree Websites, you agree to the storing, processing and/or transfer of Personal Information by Borderfree.
We reserve the right to modify this Privacy Policy at any time, so please review it on our Websites. If we make significant material changes to this Privacy Policy, we will notify you by means of a notice on the Borderfree Websites. Your continued use of our Borderfree Websites indicates your consent to this Privacy Policy and any amended version of it.
If you choose to visit Borderfree and/or use any of Borderfree’s services, your visits and actions, and any disputes over privacy shall be governed exclusively by this Privacy Policy and the Terms & Conditions at https://www.borderfree.com/terms/en_us.
If you have questions or concerns regarding this Privacy Policy, you should first contact us at: [email protected]. You can contact our [email protected].
If the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) or the UK General Data Protection Regulation and the UK Data Protection Act 2018 (together the “UK DPA”), applies to the processing of your information that can directly or indirectly identify you, by Borderfree, as a data controller, then the following terms apply.
The processing of your Personal Information by Borderfree is based on the fact that it is necessary for the performance of your contract, and otherwise your consent, processing is necessary for compliance with a legal obligation to which the controller is subject; and/or Borderfree legitimate business interest, each as described under this Privacy Policy.
Personal Information will be shared with Store Owners as detailed above to the extent necessary for the processing of your order (i.e. performance of your contract) and also for the purposes of the Store Owners’ legitimate interests in promoting the sale of their products. Personal Information transmitted will be controlled by the Store Owners, so please refer to their privacy policies. Where your consent should be required for a particular form of processing or use, it will be specifically requested.
As Borderfree part of Global-e group, our DPO can be contacted at [email protected].
Rights under data protection laws
If you are a resident of the EEA or the UK, you are entitled to your rights as detailed under this Privacy Policy.
If you are based on the EEA, you have a right to lodge a complaint with a data protection supervisory authority of your habitual residence, place of work or of an alleged infringement of the GDPR. If UK data processing laws apply to our processing of your Personal Information , you have a right to lodge a complaint with the UK Information Commissioner’s Office. A summary and further details about your rights under EU data protection laws, is available on the EU Commission’s website at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
Note that when you send us a request to exercise your rights, we will need to reasonably authenticate your identity and location. We will ask you to provide us credentials to make sure that you are who you claim to be and will ask you further questions to understand the nature and scope of your request.
As we are an international company, we may securely share your Personal Information with other Global-e entities and our approved partners located all over the world where necessary for the fulfilment of your purchases and performance of our services, as detailed in this Privacy Policy.
The transfer of your Personal Information, to our own entities of the Global-e group and service providers, outside the EEA and UK is protected by the Standard Contractual Clauses in accordance with the European Commission’s contracts model for the transfer of Personal Information to third jurisdictions, unless the data transfer is to a jurisdiction that has been determined by the European Commission (for transfers from the EEA) or the UK Information Commissioner’s Office (for transfers from the UK) to provide an adequate level of protection for individuals’ rights and freedoms for their Personal Information . When we transfer your Personal Information, we will make sure that our data hosting service providers, or any other third party recipient, provide adequate confidentiality and security commitments required by law.
This Privacy Notice for certain United States Residents supplements the information contained in Borderfree’s Privacy Policy and applies solely to all visitors, users, and others who reside in a U.S. state that grants consumers rights to their personal information (“consumers” or “you”). We adopt this notice to comply with applicable U.S. state privacy laws.
Borderfree Websites collects Personal Information from U.S. residents. Personal Information does not include: Publicly available information from government records and Deidentified or aggregated consumer information. In particular, Borderfree Websites have collected the following categories of Personal Information from its consumers:
Category | |
Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, government issued Ids or other similar identifiers. |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, signature, address, telephone number, government issued IDs, bank account number, credit card number, debit card number. Some Personal Information included in this category may overlap with other categories. This Personal Information may be collected directly by us or our service providers or Global-e group on our behalf. |
Commercial information | Records of products or services purchased, obtained, or considered, or other purchasing histories or tendencies. |
Internet or other similar network activity | Information on a consumer’s interaction with our Websites. |
Geolocation data | Physical location or movements. |
Borderfree has disclosed the types of Personal Information listed above to its service providers for business purposes, except for Internet or other similar network activity.
Do Not Track Signals
At this time, we do not respond to Do Not Track signals, but we may allow third parties, such as companies that provide us with analytics tools, to collect Personal Information (e.g., IP address) about an individual consumer’s online activities over time and across different web sites.
Notice of Right to Consent to or to Limit the Processing of Your Sensitive Personal Information.
To the extent that we collect information which is considered “sensitive personal information” as that term is defined under applicable data protection laws, we limit our use or disclosure of the sensitive personal information for permitted business purposes. We will obtain consent to process sensitive personal information where required by law.
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